Billing

Billing is per Discord server (guild). Each server has its own plan, subscription, usage quotas, and team seats.

Plans

Resource	Free	Ogma Plus (£15/mo)	Enterprise (£60/mo)
Support tickets	Unlimited	Unlimited	Unlimited
LLM tokens / month	100,000	Currently Unlimited	Currently Unlimited
Direct AI questions / month	10	300	2,000
Embeddings indexed per month	1,000	25,000	100,000
URL sources (live sync)	1	5	50
Team members	2	10	50
Agentic tools	2	10	25

Ogma Plus is the self-serve paid plan with a 14-day free trial on the monthly subscription fee.

Enterprise is £60/mo — the top tier with the highest limits and optional zero-access encryption. Contact sales to upgrade or to enable zero-access setup. Self-serve Enterprise checkout may be enabled for your server when offered by the Ogma team.

See Zero-access encryption for what is protected, how setup works, and what your security team should prepare.

Usage periods

Included allowances reset each billing period:

• Free (no active subscription) — calendar month (1st through last day).
• Plus & Enterprise — your Stripe subscription period (currentPeriodStart → currentPeriodEnd).

The Billing page always shows usage for the current period for that server.

Free vs paid when you hit a limit

Meter	Free plan	Plus & Enterprise
Direct AI questions	Not metered from ticket bot replies; Playground and /ask count here	Usage beyond included is billed at £0.10 per question, not blocked
LLM tokens (all AI usage)	Blocked at 100,000 tokens per period	Unlimited
Knowledge indexing (embeddings)	New indexing blocked when allowance exhausted	Same — hard cap on all plans; uploads fail when remaining embeddings are insufficient
Batch tip learning	Not available	£0.01 per HTML page processed (see Tips)

On Free, LLM token and indexing limits are hard-blocked when exhausted. Direct AI questions (Playground, /ask) are tracked separately and enforced mainly through hourly rate limits, not only the monthly included count.

On paid plans, direct AI question overage is billed when Playground or /ask usage exceeds included amounts. Indexing still stops when you run out of included embeddings.

Support tickets are not limited or billed per month on any plan.

Pay-as-you-go overage rates

These rates apply on Ogma Plus and Enterprise when billable usage exceeds included allowances:

Usage	Overage rate	Blocked or billed?
Direct AI questions	£0.10 per question	Billed — Playground, /ask, /ogma askgpt
Knowledge indexing	£0.001 per embedding chunk	Blocked at ingest when over limit (rate shown for estimates)
Batch tip learning	£0.01 per HTML transcript page	Billed per page processed

Rates appear on the Billing page with current-period usage and estimated charges. The marketing homepage lists the same rates under pricing.

Batch tip learning is billed separately from direct AI questions and indexing — see Tips → Batch learning from transcripts.

How overage is billed

1. Ogma tracks usage per meter throughout the billing period.
2. Usage within your plan's included allowance is free.
3. Billable overage (direct AI questions, batch tip learning) is converted to a single Stripe usage total and added to your subscription invoice.

All overage types share one Stripe meter. Internally, each meter has its own unit price (see table above); Ogma converts the combined pence total into Stripe usage units at £0.01 per unit before reporting.

You do not need to configure meters yourself — overage is attached automatically when you subscribe to Plus or Enterprise.

Invoices and estimates

Open Billing for the server to see:

• Current period consumption for direct AI questions and embeddings
• Overage units beyond included limits (where billing applies)
• Estimated overage charges for the period
• Your plan subscription fee (when not in trial)

Use Manage subscription in Stripe to download invoices, update your payment method, or cancel.

Free trial and overage

Ogma Plus includes a 14-day free trial on the monthly plan fee only. Important:

• Overage is not deferred. Usage beyond your included limits during the trial is charged to your payment method on file as it accrues — not after the trial ends.
• Trial overage is invoiced separately from the subscription meter path (Stripe does not bill meter usage while a subscription is in trialing). Small amounts may accumulate until they reach a minimum threshold (typically £1.00) before a one-off invoice is issued; larger overage is invoiced sooner.
• The dashboard shows warnings when you are on a trial and approaching or exceeding included limits, including before billable actions such as batch tip learning or knowledge ingest.

When the trial ends, your plan subscription fee starts and overage continues on the normal subscription invoice cycle.

What counts as a direct AI question

Each time you run Playground, /ask, or /ogma askgpt, it counts against this meter. These are user-initiated AI completions outside normal knowledge-backed ticket support.

Knowledge-backed replies in tickets are not counted toward direct AI questions. They still use your LLM and are subject to hourly rate limits, but they do not consume this monthly quota or incur direct-AI overage.

Hourly rate limits also apply per guild, channel, and user.

What counts as knowledge indexing

Usage is measured in embedding chunks — the searchable sections Ogma creates when content is indexed. A single upload, paste, URL import, or URL refresh can consume many chunks depending on document length.

Re-indexing the same document on refresh counts again. Ingest is blocked when remaining embeddings for the period are less than the chunk count required.

Viewing usage

Open Billing for the server. The page shows current period consumption for:

• Direct AI questions (Playground, /ask)
• Embeddings indexed
• Batch tip learning pages (if used)
• Overage beyond included limits and estimated charges (where billing applies)

If you are close to a limit, you will see warnings in the dashboard. Indexing limits block the corresponding action on all plans. Direct AI usage continues subject to hourly rate limits; paid plans bill overage rather than cutting off at the monthly included count.

Usage alerts (email or Discord at 80% and 100% of included limits) can be configured under Settings → Notifications.

Upgrading and managing

1. Select the server in the dashboard.
2. Open Billing.
3. Choose a plan and complete checkout (Plus includes a 14-day trial on the subscription fee).

Use Manage subscription to:

• Update payment method
• Change plan
• Download invoices
• Cancel (you keep access until the end of the paid period)

Plan changes are effective immediately for limits and features on that server.

Team access

Invite teammates under Team for the same server. Team members can access the dashboard for that server according to their role. Dashboard access is separate from Discord staff roles — assign staff roles in Settings for in-ticket permissions.

See Team members.