Introduction
Ogma is AI support for Discord. Users open private ticket channels from a panel in your server. Ogma searches your documentation and replies. If it cannot answer, it escalates to your staff.
Most of your setup happens in Discord with slash commands. The dashboard is for managing docs, reviewing tickets, and advanced settings.
How it works
- Users start in Discord. They click a button in a ticket panel and get a private channel.
- Ogma answers from your content. It searches uploaded docs, pasted text, synced URLs, and learned tips.
- Staff step in when needed. A "Request human" button and automatic escalation put the ticket in front of your team.
- Tickets close with learning. Staff run
/close. Users rate the experience. Helpful resolutions can become reusable tips.
The loop
- Resolve once in a ticket.
- Learn automatically (optional). Ogma suggests short tips from staff-resolved conversations.
- Reuse forever. Confirmed tips and your docs are searched for every future question.
What you manage, and where
| In Discord | In the dashboard |
|---|---|
| Opening and closing tickets | Knowledge base, tips, insights |
/ogma-config setup — set up a new server | Custom ticket types, business hours, voice prompt |
/ogma-config link — use existing channels | Team members, billing |
/close, /add, /remove, /rename | Transcripts, Playground testing |
Get started
New to Discord bots? Start here:
Setup guide →
The setup guide is written for complete beginners. It walks you through:
- Adding Ogma to your server
- Running one command to create everything (new server)
- Or linking channels you already have (existing server)
- Adding docs and testing before you go live
Then use the launch checklist before you announce support to your community.
Questions? See the FAQ and troubleshooting pages.