Data & retention
The Data & retention page controls how long ticket transcripts are kept and how you export support history for compliance or backup.
Open it from Settings → Data & retention (?section=data), the Open data & retention link on the Tickets page, or directly at /guilds/:guildId/data.
Transcript retention
Closed ticket transcripts are stored for the period you choose, then permanently deleted from storage and removed from dashboard access.
| Retention | Plans |
|---|---|
| 30 days | Free (maximum), Plus, Enterprise |
| 60 or 90 days | Plus, Enterprise |
| Unlimited | Enterprise |
Configure retention on the Data page or in Settings → Data & retention. The setting applies to all closed tickets for that server going forward; already-expired transcripts are not restored if you increase retention later.
See also Tickets → Transcripts and retention.
Data lifecycle
| Data type | Retention behavior |
|---|---|
| Ticket transcripts | Kept for your configured period, then deleted |
| Knowledge sources | Remain until you delete them or URL sync replaces content |
| Learned tips | Remain until you remove them from Tips |
| Open tickets | Live in Discord until closed; transcript saved on /close |
Ticket export
Export closed ticket transcripts from the Tickets page:
- Choose a date range (from / to) for the export
- Optionally enable PII redaction when sharing data externally
- Export is not limited to your current search or status filters — only the date range applies
Available on all plans.
Audit log export
On Plus and Enterprise, download dashboard audit events (settings changes, team updates, billing actions) as JSON for a selected date range. View recent events in the dashboard or download the full export from Data & retention → Audit log export.
Related
- Tickets
- Settings
- Zero-access encryption — Enterprise encryption at rest
- Billing — retention limits by plan